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FAQ
 

General

1.What is Stock?
2.What is Coated Paper?
3.What is meant by Finished Size?
4.What is meant by flat size.
5.What is a Gate Fold?

General print queries

1.What is Lithography Printing?
2.What is Artwork?
3.What is Blurb?
4.What is CMYK, colour?
5.What is meant by Color Correct?
6.What does the term Collate mean?
7.Color Separation
8.What is a Die?
9.What is meany by Die Cuting?
10.What is Dot Gain?
11.Dots-per-inch or (DPI)
12.What is Four color Process Printing
13.What is GSM?
14.What is a Hairline?
15.What is a keyline
16.What is meant by Layout?
17.What page sizes are available?
18.how does lithographic printing work?

Working With Images

1.What type of images can I upload?
2.What is a background image?
3.My graphic looks fuzzy (not sharp) on-screen. How will it print?
4.What should I keep in mind while scanning an image that will be used on one of printclever’s products?

printclever Design Studio

1.How do I insert fadas or other unusual letters?
2.Should I upload my image as a background image or logo?
3.Can I color my text in any of the studio’s colors?
4.Do I have to use one of printclever’s design templates to create my designs?
5.Can I make edits to multiple objects at once in the studio?
6.What is Bleed?

Ordering and Payment Process

1.I forgot my password, what do I do?
2.How do I check on my order?
3.How many days does printclever need to process my order?
4.Why do I have to initial the designs before confirming my order?
5.Print Delivery Time

Upload Technicals

1.What if I am using special or custom fonts in my designs?
2.How do I switch between color modes RGB and CMYK?
3.Why do certain colors look different after they print?
4.What file formats are accepted?
5.How do I upload my artwork?

printclever product design

1.What paper stock does printclever use?
2.What are printclever templates?
 

Answers

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What is Stock?

Stock is the term used to describe paper / cardboard.

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What is Coated Paper?

Paper can be coating with clay and other substances to improve reflectivity and ink holdout. Mills produce coated paper in the four major categories cast, gloss, dull and matte.

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What is meant by Finished Size?

Size of product after production is completed, as compared to flat size. Also called trimmed size.

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What is meant by flat size.

Size of product after printing and trimming, but before folding, as compared to finished size.

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What is a Gate Fold?

A sheet that folds where both sides fold toward the gutter in overlapping layers.

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What is Lithography Printing?

Method of printing using plates where the image area attracts ink and where the non-image area repels ink. The non-image areas may be coated with water or a repellant such as silicon that repels ink.

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What is Artwork?

All original copy, including type, photos and illustrations, intended for printing. Also called art.The Printclever prefered artwork is press optimised PDF. read our printing help for all you need to know

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What is Blurb?

A description or commentary of an author or book content positioned on the book jacket. It may als be used to describe general text in a brochure.

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What is CMYK, colour?

Abbreviation for cyan, magenta, yellow and key (black), the four process colors.

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What is meant by Color Correct?

Colour adjustments can be made to the relationship among the process colors to achieve desirable colors.

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What does the term Collate mean?

To organize printed matter in a specific order as requested.

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Color Separation

A camera technique using, a scanner or a computer to divide continuous-tone color images into the four halftone negatives, resulting in color separating and subsequent four-color process printing. They can also be called separations.

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What is a Die?

Device or blade for cutting, scoring, stamping, embossing and debossing.

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What is meany by Die Cuting?
To cut irregular shapes in paper or paperboard using a die.
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What is Dot Gain?

Phenomenon of halftone dots printing larger on paper than they are on films or plates, reducing detail and lowering contrast. Also called dot growth, dot spread and press gain.

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Dots-per-inch or (DPI)

The measure of resolution of input devices such as display devices such as monitors, scanners and output devices such as imagesetters, printers and monitors. Abbreviated DPI. Also called dot pitch.

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What is Four color Process Printing

Also called color  printing, full color printing and process printing. A technique of printing that uses black, magenta, cyan and yellow to simulate full-color images. 

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What is GSM?

The unit of measurement for paper weight (grams per square meter)

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What is a Hairline?

A term referring to very small space, thin line or close register. The meaning depends on who is using the term and in what circumstances.

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What is a keyline

Lines on a negative showing the exact size, shape and location of photographs or other graphic elements. Also called holding lines. Keylines are normally produced by a designer to show the makeup of a shape so the printer can produce a cutting die.

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What is meant by Layout?

A sample of the original providing (showing) position of printed work (direction, instructions) needed and desired.

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What page sizes are available?
There are many standard sizes of paper but today there are two widespread systems in use: the international standard A series and the North American sizes. Printclever uses the A series click on the link to see the full set of pages sizes and associated envelope sizes
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how does lithographic printing work?
The most common form of printing is lithographic printing... read the ful description
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What type of images can I upload?

 

All the images you send to us are going to be printed — therefore they should be created for the best print result. You do need to have a basic understanding of the type of image resolution that is required for print. 

The following image types can be used: jpg, jpeg, gif and png. All images should be 300 DPI (dots per inch) and can be in both RGB and CMYK colour modes. Vector EPS files can also be uploaded. The latter should be Illustrator Version 8 or earlier. AI files can also be used. Please remember that pantone colours cannot be used as all our printing is carried out in full colour.

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What is a background image?
A background image is like the base of the design on top of which all the other text fields, images, and graphics will lie. If you have read our discussion on full bleed sizes, you will recollect that the background image should always be applied to the ‘full bleed size’ of the product.
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My graphic looks fuzzy (not sharp) on-screen. How will it print?
Before uploading, we strongly recommend that you print the graphic out on a color printer in the desktop application it was created in (or in your word processor) and look at the quality of the image. This will give you a good indication of the final commercial print quality.
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What should I keep in mind while scanning an image that will be used on one of printclever’s products?
When it comes to capturing an image through a scanner, the things to keep in mind are the same as when capturing an image through a digital camera. Setting the base resolution before scanning the image is imperative – make sure you can produce a 300 dpi resolution in the desired final print size.

Many scanners default to 150-dpi and therefore need an adjustment to the resolution setting in order to produce printclever-ready images. If your resulting scanned image is smaller than the recommended size or has less dpi than you need, you should either rescan your original at a higher resolution, or use the image in its small size (increasing size not advisable).
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How do I insert fadas or other unusual letters?

Simply go to Start, All Programs, Accessories, System Tools and Character Map. Here you will find all kinds of letters. Copy the required character and paste it into the design.

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Should I upload my image as a background image or logo?
The printclever studio has two options for uploading images:
(1) Background Picture and (2) Picture / Logo.

(1) Background Picture: A background picture is like the bottom-most layer in your design on top of which will lie all text, shapes, as well as logos and other pictures. The background picture will be applied to the full bleed size of the document

(2) Picture / Logo: A regular picture or logo will appear on top of your background image or color and can be moved to any area of the card.
Please note that for any design, while you can upload only one background image, you can upload multiple regular images / logos.
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Can I color my text in any of the studio’s colors?
Absolutely. However, one caveat: if your text is smaller than 12pt size, it is highly recommended that you use only black (or white if your background is colored) simply because while printing, small text elements might not get rendered at their optimal colors.
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Do I have to use one of printclever’s design templates to create my designs?
printclever’s goal is to provide you with a tool-kit that helps you best uniquely design your corporate identity and marketing products. printclever's templates are there to merely help you quicken your design process by using one of our off-the-shelf designs. However, you can at any point ‘clear all’ in the design area and create your own design from scratch by choosing your own background colors/images, uploading your images, creating multiple text fields and shapes, etc.
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Can I make edits to multiple objects at once in the studio?
Absolutely. Click on an object, hold down the SHIFT key and click on other objects you wish to format or modify. Once you have selected the desired objects, you can use any of the studio tools to format, copy, or delete all your selected objects simultaneously.
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What is Bleed?

The term bleed is used for all objects overlapping the border of your document. When you are creating a brochure with images against the sides of your pages, you'll supply the printer with a document somewhat larger than the final document, in Printclever's case bleed is 3mm.

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I forgot my password, what do I do?

If you remember your username, which is the email address you used to register, you can click 'Forgot Password' on the login page. If you do not recall the email address used to set up your account, you will need to register again.

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How do I check on my order?

You can track your order at anytime. Simply login to your account and select orders from the menu on the left side of the page.

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How many days does printclever need to process my order?
printclever processes all orders within 3 business days from the date of order. All order placed after 1 pm GMT are considered to be placed on the following day.
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Why do I have to initial the designs before confirming my order?
Designs created through printclever’s online studio or uploaded through the online Upload Center are printed through a automated process in which the files are printed exactly in the format we receive them. Therefore, any errors in the files (spelling mistakes, etc.) are not printclever’s responsibility and we request you to proof-read your designs thoroughly before confirming them for an order.
 
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Print Delivery Time
 We estimate that all print orders will be printed within 6 working days and delivered within 10 working days
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What if I am using special or custom fonts in my designs?
Fonts are very much machine-specific. Even the same software could have different fonts installed on different machines. You must convert your fonts into ‘outlines’ or ‘curves’ after you have finalized your design. Text can be converted to curves (paths) in almost all graphics programs. Following these easy steps will help ensure that your text prints clearly and exactly how you created it.

How to convert fonts to outlines in Adobe Illustrator:

1. Select all text
2. From the Menu Bar, click Type 0 -> Create Outlines
3. Text now has a blue outline
4. Save a copy and upload

How to convert fonts to outlines in Adobe Photoshop:

1. Select all text
2. From the Menu Bar, click Layer -> Type -> Convert to Shape
3. Text now has a blue outline
4. Save a copy and upload

How to convert fonts to outlines in CorelDraw:

1. Select all text
2. From the Menu Bar, click Arrange -> Convert to Curves
3. Save a copy and upload


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How do I switch between color modes RGB and CMYK?
Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space.
You can change an image from its original mode (source mode) to a different mode (target mode). When you choose a different color mode for an image, you permanently change the color values in the image. For example, when you convert an RGB image to CMYK mode, RGB color values outside the CMYK gamut (defined by the CMYK working space setting in the Color Settings dialog box) are adjusted to fall within the CMYK gamut. As a result, some image data may be lost and can’t be recovered if you convert the image from CMYK back to RGB.

Before converting images, it’s best to do the following:

Do as much editing as possible in the original image mode (usually RGB for images from most scanners or digital cameras)

Save a backup copy before converting. Be sure to save a copy of your image that includes all layers so that you can edit the original version of the image after the conversion

Flatten the file before converting it. The interaction of colors between layer blending modes changes when the mode changes

Adobe Photoshop (CS3):                                
Adobe Illustrator (CS3):
Adobe Professional (8.0):  
CorelDraw (13):        
                     
From the Menu Bar, click on Edit ->Convert To Profile
From the Menu Bar, choose Edit -> Color Settings, and select Advanced Mode
From the Menu Bar, choose Advanced ->Print Production -> Change Colors
From the Menu Bar, choose Tools -> Color Management



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Why do certain colors look different after they print?
As mentioned earlier, all colors are derived from a combination of CMYK colors. Because of the millions of possibilities for various shades, seemingly ‘like’ color shades to a naked eye can have multiple underlying combinations of codes which lead to subtle differences in final shades – while these subtle changes might be invisible to the naked eye, they do affect the color rendition in the printer. Most home and small business printers are either inexpensive ink-jet printers or color laser printers. It is impossible to calibrate any of these systems as they have a wide and varied range of methods of printing. While it is true that some printers use CMYK inks, many other factors have to be considered. It is impossible to expect to consistently print perfect color from these devices.

printclever
uses high-end commercial printing equipment for all its orders and is committed to delivering you the best and most consistent quality possible. While we take special care in maintaining our high standards, it is still impossible to see exactly the same result for a particular color every day.

The list of factors that can lead to minor variations is endless. Some common ones:

       1. Humidity and temperature can affect the drying process of inks on your printed matter
       2. Slight variations in the brightness and thickness of paper coming out of the mills
       3. Files created in RGB modes which are converted to CMYK through a system process in the pre-press stages

Realistically speaking, it is impossible to expect that any professional printer can produce exactly the same printed blue or orange on two separate days. However, printclever does have high quality controls to ensure as little variation as possible, especially within a single product order.
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What file formats are accepted?

Printclever allows all customers to upload images for their private use: EPS files in vector format version 8 or earlier, AI files in vector format version 8 or earlier. Vector files should only use flat colour. Graduations are not supported.  Jpg file formats are also supported, and for best print results they should be uploaded in RGB format at 300 DPI.  If your logo has graduations or blends then the best file format to be uploaded is PNG. if you are unsure how to convert to PNG, email us your logo or other image in EPS format and we can convert the file free of charge. Please email it to  artworkconversion@printclever.ie

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How do I upload my artwork?

You can upload your artwork by selecting the product type you wish to order, and then follow the on-screen instructions. So, for example, if you want to upload an A4 letterhead, navigate to the letterhead template product page, at the top right of the page you will see an 'Upload design' link. Click on this and you will be brought to a page where you are asked to browse your computer and upload the file to the Printclever server. Again, follow the on-screen instructions to complete the transaction.

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What paper stock does printclever use?
printclever uses 300 GSM (110lb / 14pt) premium paper stock manufactured by one of Asia's top-3 paper manufacturers. The paper stock we use has excellent stiffness and thickness - attributes that help you make a solid statement with your cards.
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What are printclever templates?
If you do not wish to use our online studio to design your products, we strongly recommend that you download a template in your desired software program from our site and use this template as the basis to create your design. This template would have already set the resolution, color profile, and product size for your design and would thus ensure complete compatibility with printclever's printing systems.